The system was running Windows 7 Home, was a Dell Inspiron 15R and includes the recovery partition and C partition in the backup so in theory we should just be able to restore everything onto a new hard drive.Award-winning personal PC backup and disk imaging software – now with 5GB of cloud storage included.Īcronis True Image 2014 gives you reliable image backup and recovery of your entire system, including email, music, photos, videos, documents, personal settings, and all applications. And when trying to 'Validate' the backup from the Explorer context menu, it just opens the True Image program but does not do anything else. When trying to 'Mount' the backup file from the Explorer context menu I get the error "Cannot assign a drive letter to a partition from the backup archive".
I have tried browsing the backup using Windows Explorer, I can browse it fine and see the files that we need but I am unable to drag/drop or copy/paste them out of the backup file and receive the "No such interface supported" error. I have tried just selecting a few of the problem files and clicking restore, again it completes without any errors but the files have not been restored. The restore process completes without any errors or indication of problems but the files we are expecting are either not there, or are showing as empty files showing 0kb in size. However when restoring this to a new drive (in 'Disk Mode' restore option) a lot of data does not get restored (at least 200GB of the total 420GB of data is missing. tib file in True Image, shows up fine, all the data appears to be there, last backup was apparently successful. I'm familiar with Acronis products and use a number of them myself, however my experience with non-stop backup has always been problematic. So they've provided the copy of their Acronis 2014 non-stop backup on a external drive and a CD of the software so we can restore it.
The story is, customer spilt drink on their laptop, toasted everything including the hard drive. I'm experiencing a strange issue here with restoring from a backup.
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